Congratulations to our client, Endsleigh Insurance Services, who scooped the Insurance Times E Business Award at last night’s gala ceremony.

The winning project, delivered by Salmon and detailed here, ensures Endsleigh’s customers benefit from a truly exceptional online experience that includes the ability to purchase insurance & financial products and services directly via the internet.

The awards, in association with Global Reinsurance and StrategicRisk, hosted more than 100 different companies including some of the biggest international insurers and brokers in addition to a host of regional independent brokers, reinsurers and corporates.  The other award winners are listed here.

Congratulations to Allianz Commercial general manager Chris Hanks, who scooped the Industry Achiever of the Year award.  The much anticipated Insurer Chief Exec’s Chief Exec of the year award was handed to Barry Smith of Ageas. Oval’s Phillip Hodson won the vote in Broker Chief Exec’s Chief Exec equivalent.

And finally, congratulations to both Jennifer Day, the Online Sales Manager at Endsleigh Insurance Services  and our entire project team, who all worked so hard on the pioneering project.

Jennifer Day, Online Sales Manager, Endsleigh with Chris Harvey, CEO, Salmon

Salmon have been working with Endsleigh Insurance to deliver a truly exceptional online experience.

To reflect the way its customers want to receive quotes and buy insurance products and services, Endsleigh Insurance – the #1 student insurance provider in the UK – chose Salmon to build an intelligent online quote and buy platform.

Here are some written details on the project:

Overview:
Salmon implemented a new intelligent eCommerce website for Endsleigh Insurance Services Ltd, ensuring its customers benefit from a truly exceptional online experience that includes the ability to purchase insurance & financial products and services directly.

Business Need:
Endsleigh prides itself on understanding customers and their needs. The solution needed to be designed to allow Endsleigh to display relevant and targeted propositions, and additionally allow underwriters to develop competitive propositions and offers.

Solution:
The new website’s design and experience based architecture is centered wholly on customer needs. The innovative solution leverages a unique “recognition system” conceived by Endsleigh and developed, implemented and integrated by Salmon, which intelligently determines which content to display to any given customer segment. Salmon have developed Endsleigh’s new eCommerce platform leveraging Microsoft Office SharePoint Server and Microsoft Web Content Management.

Benefits:
Endsleigh’s diverse customer content including documents, web pages, video, photos and reviews are now managed via a central repository. This ensures better knowledge sharing, improved customer communications and increased process efficiency. For returning visitors, the solution automatically checks what knowledge Endsleigh already holds. Importantly this ensures visitors are not only given access to the detail of their cover and claims advice, but also visibility of complementary products and offers or discounts applicable. Other benefits include;

• Capability to implement affinity partner strategy in areas such as co-branded landing pages and white labeled services.
• Access to business tools that allow Endsleigh staff to manage and update the entire online solution themselves, whilst following approval cycles to meet FSA regulation.
• Personalisation that allows Endsleigh to promote tailored products and advice designed to suit each individual and complementary products, offers or discounts.

Salmon demonstrated a high level of technical expertise and a comprehensive understanding of the insurance market and their passion and skills have helped us meet our vision to make endsleigh.co.uk an eCommerce website which can exceed customer expectation and help us lead the market when it comes to purchasing insurance online. Ian Passmore, Managing Director, Endsleigh Insurance

We have just announced a deal with DUAL International (part of the Hyperion Insurance Group), to develop and implement a new pan-European web-based underwriting platform.

Having successfully completed an initial strategic consulting phase, Salmon will now configure and implement SAFI™ (the Salmon Application Framework for Insurance) to support DUAL International’s multi-lingual and multi-company operations in Spain, Germany and Italy, on a single instance of the web- based solution.

To read more about the project and Dual, as well as see our other clients in the Insurance sector click here.