How about this for an awesome online shopping experience?
Apr 8, 2011 0
What a great idea. And brilliantly executed.
3 from B-Reel & B-Reel Films on Vimeo.
A tale of two cities – the state of customer service today
Mar 22, 2011 3
“It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness, it was the epoch of belief, it was the epoch of incredulity…”
The memorable opening of Charles Dickens’ novel A Tale of Two Cities came to mind today as I reflected on the wide variation in customer service we all experience day-to-day. First a couple of contrasting examples:
